Delete your Sherry account

This page applies to Sherry, the private AI assistant published by WCR Services. You can request account and data deletion even when you cannot sign in or no longer have the app installed.

Email Sherry support to request deletion

Send the request from the account email when possible. If you cannot, include the former account email and enough non-secret information for ownership verification. Never send a password, one-time code, OAuth token, or financial account number.

If you can sign in, open Settings, choose Delete account, and type the exact confirmation shown there. Sherry starts deletion immediately after confirmation.

Before deleting the account, Sherry securely loads locally stored Google and Plaid connection tokens and attempts to revoke provider access. If those credentials cannot be loaded safely, deletion pauses instead of erasing the only available revocation path. A provider outage or rejection after a safe revocation attempt does not prevent account deletion.

Support acknowledges email requests within five business days. After ownership is verified, Sherry completes the request within 30 calendar days. Support may ask you to confirm control of the account email or provide another safe ownership signal before deletion.

In-app deletion normally removes the active account and owned records within seconds. If a safety check prevents deletion, the app reports the failure and leaves the account intact so you can retry or contact support.

Deletion covers the Sherry profile and preferences; conversations and messages; reminders and delivery history; calls and saved transcripts; push subscriptions; memories; assistant actions and audit events; connected-service tokens; imported email, calendar, financial, and CRM records; and other user-owned workspace records.

Sherry removes its imported copies and attempts to revoke Google and Plaid access. Deleting Sherry does not delete original messages, calendar events, or bank records held by those providers. Manage those originals directly with the provider.

Active application records are removed when deletion completes. Residual copies in encrypted infrastructure backups may remain for up to 30 days while normal backup rotation completes and are not used to provide the service. A narrowly limited record may be retained longer only when required for law, security, fraud prevention, or dispute resolution; it remains isolated and is deleted when that obligation ends.

Read the Privacy Policy or contact willruzycki@gmail.com for questions about a request.